Privacy Policy for Mayor Impact

Last Updated: NOV 26, 22025

At Mayor Impact, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website, interact with our WhatsApp warranty bot, or use any of our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Mayor Impact is a consumer electronics and lifestyle technology brand specializing in powerbanks and mobile accessories.
Our website, products, and WhatsApp bot tools are designed to provide warranty validation, customer support, and product information.

Company Name: Mayor Impact
Primary Channels: Website, WhatsApp Business API, Email
Location: Nigeria (operating globally)

2. What Personal Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Full Name

• Phone Number

• Email Address

• Warranty Code / Product Serial Number

• Device purchase details

• Responses sent to our WhatsApp bot

• Information submitted through forms (contact form, warranty verification form, surveys, etc.)

B. Information Collected Automatically

When you visit our website:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring website

C. WhatsApp Bot Data

When you message our WhatsApp Business line:

• Your WhatsApp phone number

• Message content

• Timestamps of conversations

• Warranty code submissions

• Automated responses received

D. Airtime Incentive System (if applicable)

If you claim an airtime reward:

• Phone number used to receive airtime

• Redemption history

• Status of airtime delivery

3. How We Use Your Information

Your information is used to provide and improve our services, including:

A. Warranty & Product Support

• Validate warranty codes

• Confirm product authenticity

• Track warranty claims

• Provide customer support

• Offer replacement or repair assistance

B. WhatsApp Bot Operations

• Automate warranty verification

• Respond to customer inquiries

• Provide usage instructions

• Notify you about your verification status

C. Communications

• Send confirmations

• Respond to support requests

• Deliver rewards (e.g., airtime)

• Notify you of important updates regarding your product

D. Security & Fraud Prevention

• Detect fake or reused warranty codes

• Prevent abuse of airtime incentives

• Monitor suspicious or repeated attempts

E. Analytics & Improvement

• Analyze website performance

• Improve product quality

• Enhance customer experience

• Understand patterns of use

We do not sell your data.

4. Legal Basis for Processing (NDPR & GDPR-Aligned)

We process your data based on:

• Consent (when you submit information voluntarily)

• Contractual necessity (to validate warranty or deliver support)

• Legitimate interest (fraud prevention, analytics, and website security)

• Legal obligation (record keeping for business compliance)

5. How We Store & Protect Your Data

We use industry-standard security measures, including:

• Encrypted transmission (HTTPS/SSL)

• Secure database storage

• Access control & authentication

• Regular security audits

• Automated logging for suspicious activity

We do NOT store sensitive personal data such as passwords, payments, or financial information.

6. Who We Share Your Information With

We may share your information with:

A. Service Providers

• WhatsApp Business API (Meta)

• Airtime providers (e.g., Africa’s Talking)

• Server hosting providers

• Analytics tools (e.g., Google Analytics)

B. Regulatory Authorities

If required by law or for fraud prevention.

C. Internal Teams

Limited to staff responsible for product support and verification.

We do NOT rent or sell your data to third parties.

7. Cookies & Tracking Technologies

Our website uses:

• Cookies

• Web beacons

• Local storage

• Analytics tracking

This helps us:

• Improve website performance

• Understand visitor behaviour

• Personalize content

You can disable cookies in your browser at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent

• Opt out of marketing communications

• Request a copy of your data (data portability)

To exercise your rights, contact:
care@mayorimpact.com

9. Data Retention

We retain data based on the following:

• Warranty data: up to 5 years

• WhatsApp conversations: up to 2 years

• Airtime claim logs: 12–24 months

• Analytics & logs: 90–180 days

After retention, your data is securely deleted or anonymized.

10. Children’s Privacy

Our services are NOT intended for individuals under 16.
We do not knowingly collect information from children.

11. International Data Transfers

Your information may be stored or processed outside your home country (e.g., in servers located in the EU or United States).
We ensure all transfers comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When changes are made, we will update the “Last Updated” date at the top.

13. Contact Information

For questions, data requests, or concerns:

Mayor Impact
📩 Email: care@mayorimpact.com 
🌐 Website: mayorimpact.com
📍 Nigeria